Save forever with Retable's one-time license! 🚀
Grab the deal!
Icon Rounded Closed - BRIX Templates
January 5, 2024
Tips and tricks

E-commerce refund request form 2024 - Everything you need to know

An eCommerce refund request form is used to process product refunds online. Learn its importance and how to write an eCommerce refund request letter in 2024.

Arzu Özkan-  Digital Marketing Manager
Arzu Özkan
Head of Marketing

If you run an eCommerce store, you may frequently receive customer refund requests. Therefore, refund forms are essential for both customers and business owners. 

For example, an eCommerce store can improve customer satisfaction by asking customers to submit a refund request if they aren't satisfied with the purchase. Customers can also get their money back if the product is damaged or they no longer need it. Either way, a refund request form can make a huge difference whether you're a business owner or a customer!

So let's understand what a customer refund request form is. 

What Is An eCommerce Refund Request Form?

As the name suggests, an eCommerce refund request form is used to process product refunds online. Refund requests are usually sent via email, which is convenient for both eCommerce companies and customers. These forms contain important details such as the reason for the refund, the date of purchase, the amount of the product, etc. Customer refund request forms also help companies track customer behaviour and preferences. 

Why Is Writing A Good eCommerce Refund Request Form Important?

From a customer's point of view, writing a good refund request form helps them get their money back faster. It also eliminates back-and-forth emails and phone calls with the company representatives regarding the refund. A proper cash refund form with all the details will smooth the refund process. 

On the other hand, a good refund request letter helps businesses resolve the issue quickly and focus on their sales. Moreover, as mentioned above, eCommerce stores can also gain many insights into customer behaviour and preferences from a cash refund form. 

If you need clarification about writing a refund request letter, don't worry! The following section will help you with refund request letters. 

How To Write A Good eCommerce Refund Request Form

A refund request letter can be written for many reasons, such as dissatisfaction with the service or product, delayed delivery, etc. As a customer, remember to use polite words and include all essential details regarding the purchase, like the date of purchase, payment data, etc. 

To help you better with the refund letter form, here are a few tips;

  • Understand the Refund Policies of the Company: Before writing an eCommerce refund request form, it's essential to understand the company's refund policies. Some companies do not provide refunds even if they have a refund policy. However, customers have the right to return the product if it is faulty, hazardous, or not as promised. Some other companies offer a refund within 30 or 60 days after the purchase date, even if they don't have any refund policies. 
  • Find Your Receipt: It's obvious to have a copy of the original receipt when you send an ecommerce refund return letter. In addition, the receipt will be available on your device if you've made an online purchase. 
  • State the Reason For a Refund: Remember to add why you want a return in your customer refund request form. Also, ensure that your reason is within the parameters of the company's refund policy. If your reason is apparent and relevant, you have a better chance of getting a refund. 
  • Request Payment or Credit: Be clear in your customer refund request form. Confirm that the ecommerce store received your cash refund form and take the required actions to ensure receipt. Regarding refunds, timing is critical, so it's better to claim the refund as quickly as possible following the first purchase.
  • Take Additional Action: Let's hope you don't reach this stage of your refund process! But, unfortunately, sometimes you will only receive your refund if your request is valid. In that case, you may have to move legally and file a consumer complaint. 

Retable Templates

No one wishes to write forms and letters in this busy world and waste their time. That's why Retable offers numerous spreadsheet templates and customizable online forms, which are helpful for both businesses and customers. Different templates are available for different kinds of business operations. These pre-built templates help you save time and focus more on your business. You can try these templates for free and buy them only if you are satisfied. 

Copy this form to your Retable dashboard: Retable Refund Request Form


Getting a refund is not easy and sometimes frustrating. It's not a good thing for both businesses and customers. But a good refund request letter can make things smooth. It helps customers get their money back while businesses gain insights into customers' preferences. So this detailed guide and Retable templates will help you understand how to write a proper refund request form template! 

Create your smart data management solution

Plan, track, and analyse with your ease. Transform your data with an all-in-one platform, collaborate with your teammates.

Try for Free
Retable free no login online spreadsheet